Welcome to the Ice Strong Outdoors Sales FAQ page. We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Whether you’re an experienced angler or a dedicated hunter, this resource is designed to help you make the most of your outdoor adventures with our premium gear.

Product Questions

Q: What types of batteries do you offer?
A: We specialize in high-performance lithium batteries for various outdoor applications. Our product line includes 12V, 24V, 36V, and 48V batteries, including premium Dakota Lithium brands known for their durability and long life in extreme conditions.
Q: Do you carry equipment for ice fishing?
A: Yes! We offer a complete range of ice fishing equipment including augers, Aqua-Vu underwater cameras, and specialized apparel to keep you warm and productive on the ice.
Q: What hunting accessories do you carry?
A: Our hunting selection includes archery cases, BlueWater releases, specialized apparel, boots, and custom deep divers designed for serious hunters who demand reliability in the field.

Shipping & Delivery

Q: What shipping options do you offer?
A: We provide two reliable shipping methods:
– Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivered in 10-15 business days after shipment
– Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment
Q: How long does order processing take?
A: We process orders within 1-2 business days. During peak seasons (before ice fishing or hunting seasons), we work diligently to maintain this timeline.
Q: Do you ship internationally?
A: Yes, we ship worldwide with the exception of a few remote areas in Asia and other isolated regions. You can check availability for your specific location on our website or by contacting us.
Q: Will I receive tracking information?
A: Yes, after your order ships, you’ll receive a tracking number via email to monitor your delivery in real-time.

Returns & Refunds

Q: What is your return policy?
A: We offer a 15-day return window from the date of delivery. Items must be unused and in their original packaging. To initiate a return, please contact our support team at [email protected].
Q: How long do refunds take to process?
A: Refunds are processed within 5-7 business days after we receive the returned items.

Payment & Account

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Q: Do I need to create an account to place an order?
A: While creating an account provides benefits like order tracking history, you can checkout as a guest without creating an account.

Product Support

Q: How do I maintain my lithium batteries for optimal performance?
A: Our lithium batteries require minimal maintenance. Store them in a cool, dry place when not in use, and avoid complete discharge for extended periods. Specific care instructions are included with each product.
Q: Are your products designed for extreme weather conditions?
A: Absolutely. Our products are specifically selected and designed to perform in harsh outdoor environments, from freezing ice fishing conditions to rugged hunting terrains.
Still have questions? Our expert support team is here to help serious outdoor enthusiasts like you. Contact us at [email protected] for personalized assistance with your gear needs.

Thank you for choosing Ice Strong Outdoors Sales—where your adventures are powered by quality and delivered with care.