Term and Conditions

1. User Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Maintain the confidentiality of your account credentials
• Use our products in accordance with manufacturer guidelines and applicable laws
• Notify us immediately of any unauthorized use of your account
• Ensure you are of legal age to form binding contracts in your jurisdiction

2. Products and Services Description

Ice Strong Outdoors Sales specializes in high-quality outdoor equipment including:

• Various voltage batteries (12V, 24V, 36V, 48V) for outdoor applications
• Fishing equipment including Aqua-Vu underwater cameras and augers
• Archery cases and accessories
• Outdoor apparel including baselayer and boots
• Specialized outdoor equipment from brands like Bold North Outdoors and BlueWater Releases

We strive to provide accurate product descriptions and images, but slight variations may occur. Product availability is subject to change without notice.

3. Orders and Payment Terms

Order Process:

• All orders are subject to product availability and acceptance
• You will receive an order confirmation email upon successful order placement
• We reserve the right to cancel any order for reasons including but not limited to product availability, errors in product information, or suspected fraudulent activity

Payment Methods:

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your complete payment card information on our servers.

Pricing:

All prices are in US dollars unless otherwise stated. We reserve the right to adjust prices at any time, but such changes will not affect already confirmed orders.

4. Shipping and Delivery

• Orders are processed within 1-2 business days after payment confirmation
• We ship globally except to Asia and some remote regions
• Standard shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free shipping: Available for orders over $50 via EMS (15-25 business days after shipment)
• Delivery times are estimates and not guaranteed
• Risk of loss passes to you upon our delivery to the carrier

5. Returns and Refunds

We accept returns and exchanges for most items within 15 days of receipt:

• Items must be in new, unused condition with original packaging and tags
• Non-returnable items include lithium batteries, Aqua-Vu underwater cameras, and other electronic equipment (unless defective)
• To initiate a return, contact [email protected] within 15 days of receipt
• Return shipping costs are the customer’s responsibility unless return is due to our error
• Refunds are issued to the original payment method within 5-10 business days for cards, 3-5 days for PayPal

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Ice Strong Outdoors Sales or our suppliers and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. Limitation of Liability

Ice Strong Outdoors Sales shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• The use or inability to use our products or services
• Unauthorized access to or alteration of your transmissions or data
• Any matter relating to our products or services beyond our reasonable control

Our maximum liability for any claim relating to your use of our site or products is limited to the purchase price of the product in question.

Some jurisdictions do not allow the exclusion or limitation of liability, so the above limitations may not apply to you.

8. Product Safety and Proper Use

Our products are designed for outdoor enthusiasts but require proper handling:

• Lithium batteries must be used according to manufacturer specifications
• Electronic equipment should be protected from extreme conditions unless specifically designed for such use
• Always follow safety guidelines provided with products
• We are not liable for misuse or improper application of our products

9. Governing Law

These Terms and Conditions are governed by the laws of the State of California, United States, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of our site after changes constitutes acceptance of the modified terms.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Ice Strong Outdoors Sales
4679 Beech Street
San Jose, US 95113
Email: [email protected]